Troubleshooting Guide

Find solutions to common issues. If you can't resolve your problem here, our support team is ready to help.

Basic Diagnostic Steps

1Open browser developer tools (F12)

2Check Console tab for JavaScript errors

3Check Network tab for failed requests

4Look for blocked resources (ad blockers)

5Verify ad unit IDs in page source

6Test in incognito/private mode

Common Issues & Solutions

Ad Display Issues

Ads not showing

Possible Causes:

Ad blocker enabled
JavaScript errors
Incorrect ad unit configuration
Site not approved

Solutions:

Disable ad blocker and test
Check browser console for errors
Verify ad unit IDs match dashboard
Confirm site approval status

Blank ad spaces

Possible Causes:

No fill from demand partners
Price floors too high
Targeting restrictions

Solutions:

Lower price floors temporarily
Add more demand partners
Review targeting settings

Wrong ad sizes displaying

Possible Causes:

Responsive configuration issue
CSS conflicts
Multiple size definitions

Solutions:

Review responsive ad setup
Check for CSS overrides
Verify size mappings

Revenue Discrepancies

Dashboard shows different numbers than ad server

Possible Causes:

Timezone differences
Reporting delays
Impression counting methodology

Solutions:

Align timezone settings
Wait 24-48 hours for reconciliation
Review counting methodology docs

Sudden revenue drop

Possible Causes:

Traffic changes
Demand partner issues
Seasonality
Site changes

Solutions:

Check traffic analytics
Review bidder performance
Compare to previous periods
Audit recent site changes

Integration Problems

Script not loading

Possible Causes:

Incorrect script placement
Content Security Policy blocking
Network issues

Solutions:

Place script in <head>
Update CSP to allow our domains
Check network tab for blocked requests

Header bidding timeout errors

Possible Causes:

Timeout set too low
Slow bidders
Network latency

Solutions:

Increase timeout to 1000ms
Remove slow bidders
Test from different locations

Performance Issues

Ads slowing down page

Possible Causes:

Too many ad units
No lazy loading
Heavy creatives

Solutions:

Reduce ad density
Implement lazy loading
Enable creative optimization

High CLS (layout shift)

Possible Causes:

No reserved ad space
Dynamic ad sizes
Late-loading ads

Solutions:

Set min-height on ad containers
Use fixed sizes where possible
Implement proper lazy loading

Still Having Issues?

Our support team is available 24/7 to help resolve technical issues.

Contact Support Back to Help Center

Common Issues & Solutions

Ad Display Issues

Ads not showing

Possible Causes:

Ad blocker enabled
JavaScript errors
Incorrect ad unit configuration
Site not approved

Solutions:

Disable ad blocker and test
Check browser console for errors
Verify ad unit IDs match dashboard
Confirm site approval status

Blank ad spaces

Possible Causes:

No fill from demand partners
Price floors too high
Targeting restrictions

Solutions:

Lower price floors temporarily
Add more demand partners
Review targeting settings

Wrong ad sizes displaying

Possible Causes:

Responsive configuration issue
CSS conflicts
Multiple size definitions

Solutions:

Review responsive ad setup
Check for CSS overrides
Verify size mappings

Revenue Discrepancies

Dashboard shows different numbers than ad server

Possible Causes:

Timezone differences
Reporting delays
Impression counting methodology

Solutions:

Align timezone settings
Wait 24-48 hours for reconciliation
Review counting methodology docs

Sudden revenue drop

Possible Causes:

Traffic changes
Demand partner issues
Seasonality
Site changes

Solutions:

Check traffic analytics
Review bidder performance
Compare to previous periods
Audit recent site changes

Integration Problems

Script not loading

Possible Causes:

Incorrect script placement
Content Security Policy blocking
Network issues

Solutions:

Place script in <head>
Update CSP to allow our domains
Check network tab for blocked requests

Header bidding timeout errors

Possible Causes:

Timeout set too low
Slow bidders
Network latency

Solutions:

Increase timeout to 1000ms
Remove slow bidders
Test from different locations

Performance Issues

Ads slowing down page

Possible Causes:

Too many ad units
No lazy loading
Heavy creatives

Solutions:

Reduce ad density
Implement lazy loading
Enable creative optimization

High CLS (layout shift)

Possible Causes:

No reserved ad space
Dynamic ad sizes
Late-loading ads

Solutions:

Set min-height on ad containers
Use fixed sizes where possible
Implement proper lazy loading